FAQ (Frequently Asked Questions)
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Q1: How can I confirm my order is successful?
After you complete the payment successfully, you will receive an order confirmation email from our official mailbox. You can also log in to your store account to check your order history and order status in real time.
Q2: What should I do if my order is delayed or lost?
If your order exceeds the normal delivery time, please contact our customer service via email with your order number. We will check the logistics status for you immediately, solve the delay problem, or assist you in applying for compensation or refund for lost packages.
Q3: How to choose the right size for lingerie?
Each product page is equipped with a detailed size chart and size selection guide. You can measure your bust, waist and hip size according to the guide and select the appropriate size. If you have any doubts about size selection, you can contact our customer service for professional advice.
Q4: Can I modify or cancel my order after payment?
You can apply for order modification or cancellation for free before the order is shipped. Once the order is processed and shipped, modification and cancellation are not supported, and you can only apply for return after receiving the goods.
Q5: How long will the refund take to arrive?
After we confirm and approve your refund application, the refund will be issued within 5–7 working days. The specific arrival time depends on the processing speed of your payment platform and bank.
Q6: Is my personal payment information safe on your store?
Our Shopify store adopts industry-standard encryption protection technology, and all payment processes are completed through official secure payment channels. We will not store or leak your payment information, so your shopping and information security are fully guaranteed.
Q7: Do you support international returns?
We support international returns within the 30-day return period. International return shipping fees and customs-related fees shall be borne by the customer unless the return is caused by product quality problems.
Q8: Will your store update new products regularly?
Yes, MARENATELIER will launch new trendy lingerie styles regularly to meet the aesthetic and dressing needs of young customers. You can follow our store updates to get the latest product information and exclusive preferential activities.